Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account and contact information — such as your email address when you register, subscribe, or contact support.
• Usage and technical data — including IP address, browser type, device identifiers, pages visited, referral URLs, and interaction logs collected through cookies, analytics, and similar technologies.
• Content you provide — prompts, uploaded images, generated outputs, and feedback you submit through the Services.
• Payment-related information — billing details processed by our payment providers; we do not store full payment card numbers on our servers.

2. How We Use Information

We use collected information to:

• Provide, operate, maintain, and improve the Services.
• Process transactions and manage your account.
• Respond to support requests and communicate service updates.
• Monitor performance, detect abuse, and protect the security of our platform.
• Analyze aggregated usage trends to improve product quality and user experience.
• Comply with legal obligations and enforce our Terms of Service.

3. AI Processing & User Content

When you submit prompts or images, we process that content to generate outputs through third-party AI infrastructure. Do not upload content that contains personal data you are not authorized to share, confidential business information, or material that violates applicable law or third-party rights.

We may retain prompts, uploads, and outputs for a limited period to provide the Services, prevent fraud, and improve reliability. Retention periods may vary by feature and are subject to change.

4. Cookies & Analytics

We use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our website. Third-party analytics providers (such as Google Analytics and, for Chinese locales, Baidu Analytics) may set their own cookies subject to their respective policies.

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Services.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — hosting, analytics, payment processing, customer support, and AI infrastructure partners who process data on our behalf under contractual obligations.
• Legal and safety — when required by law, court order, or to protect the rights, property, or safety of Nano Banana Pro, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

6. International Data Transfers

Our Services may be operated from or processed in jurisdictions outside your country of residence. Where required, we implement appropriate safeguards for cross-border data transfers.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Account data is generally retained while your account is active and for a reasonable period thereafter.

8. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact us at the email below. We will respond within a reasonable timeframe and as required by applicable law.

You may unsubscribe from marketing communications at any time using the link in the message or by contacting us directly.

9. Children's Privacy

The Services are not directed to individuals under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Security

We implement administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. Material changes will be posted on this page. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at nanobanana@limaxai.com.